Refund Policy

At Quenso, we are very focused on our customer (your) satisfaction by delivering top quality products and support. If you are experiencing any technical issues – please use our Support Area to open a ticket and our team will assist you in resolving your issues.

However, if you feel that the products you have purchased are not fulfilling their purchase – you do have an option to request a refund. Since Quenso is offering non-tangible irrevocable goods we issue refunds that have been requested not later than 14 days after product purchase. As a customer, you are responsible for understanding this upon purchasing products of Quenso.

We DO NOT honor requests for the refund for the following reasons:

  • You don’t want product after it has been downloaded;
  • Product did not meet your expectations;
  • You have changed your mind;
  • You have purchased product by mistake;
  • You don’t have sufficient expertise to use the product;
  • Asking for refund because of a goodwill;
  • You can’t access item because it has been removed (we advise always to download products as soon as you buy to avoid this situation);
  • You purchased another product which includes products of Quenso. (refunds in such case are managed by your original vendor).

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Official Support – quenso.de/support

Changes to this Refund Policy

If there are any changes to this refund policy, we will replace this page with an updated version. It is therefore in your own interest to check the “Refund Policy” page any time you access our website so as to be aware of any changes which may occur from time to time.

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